Services for Law Firms
Achieve High Performance and Well-Being

Coaching and Training in Emotional Intelligence and Resilience
for Lawyers

How Does Emotional Intelligence Benefit Lawyers and Law Firms?

#1. Better Client Relationships

  • Empathy and Understanding: Lawyers with high emotional intelligence (EI) can better understand their clients' emotions and perspectives and therefore build stronger, trust-based relationships. This can improve client satisfaction and loyalty.

  • Effective Communication: Emotionally intelligent lawyers communicate more effectively, ensuring clients feel heard and understood, which is crucial for managing expectations and providing clear legal advice and services.

#2. Improved Decision-Making

  • Emotional Regulation: Being able to manage and regulate emotions helps lawyers remain calm and in control under pressure. This prevents emotional thinking and leads to better decisions.

#3. Better Negotiation & Conflict Resolution

  • Negotiation Skills: Chris Voss, the author of Never Split the Difference: Negotiating as Your Life Depended On It, states that emotions and empathy, not rational thinking, form the basis of good negotiation skills. Emotionally intelligent lawyers are better negotiators.

  • De-escalation: Emotionally intelligent lawyers can de-escalate tense situations and conflicts.

#4. Stronger Leadership and Teamwork

  • Leadership Qualities: Law firm leaders with high EI can inspire and motivate their teams, fostering a positive, safe, and productive work environment. On the other hand, law firm leaders lacking EI often create an unsafe, less productive work environment that contributes to anxiety, stress, and burnout.

  • Collaboration: EI promotes cohesion, connection, and effective collaboration among team members.

#5. Personal Well-Being and Resilience

  • Stress Management: EI helps lawyers cope with stress more effectively, reducing the risk of burnout and enabling sustainable high performance.

  • Resilience: Emotionally intelligent lawyers can better navigate challenges posed by changes and unexpected events while maintaining a positive outlook.

Emotional Intelligence Programs for Law Firms

Training Program

Emotional Intelligence and Resilience
for Lawyers: A Workshop

This two-hour interactive workshop is designed to equip lawyers with practical insights and skills for emotional intelligence and resilience.

Module 1: Understanding and Developing Emotional Intelligence
This module introduces emotional intelligence (EI) and its significance in the legal profession, beginning with a brief self-assessment and discussion of results. It explores the impact of legal work on stress and emotional challenges, highlighting the importance of EI in addressing these issues. Participants will learn skills and tools to enhance emotional awareness and begin developing their EI skills.

Module 2: Building Resilience
Focusing on stress management, this module teaches resilience through positive psychology and evidence-based change tactics. Participants will learn to reframe stress, overcome learned helplessness, and integrate resilience strategies with EI skills for sustained high performance and well-being in both professional and personal contexts.

This program contains 2 Professionalism Hours.

1:1 Coaching Program

The 1:1 emotional intelligence coaching program for lawyers delivers a personalized experience for transformational professional and personal growth. The program takes a unique approach, blending the best practices from coaching and psychotherapy for developing self-awareness, emotional regulation, self-management, and relationship management skills to achieve sustainable high performance and well-being.

Emotional Intelligence Coaching
for Leaders

The best leaders are emotionally intelligent. They are able to motivate and inspire their people and create an environment for high performance and psychological safety. The EI coaching program for leaders equips law firm leaders with the necessary skills for effective leadership and personal and professional fulfillment.

Emotional Intelligence Coaching
for Associates

Law schools don’t teach lawyers to be emotionally intelligent. As a result, many lawyers are ill-equipped to successfully navigate the high demands and stress of the practice and are prone to burnout. The coaching program can help prevent burnout and set associate lawyers up for success, improving performance and retention. Emotionally intelligent lawyers help shape a healthy, productive work culture.

Coach / Training Facilitator

Jacqueline Y. Chu

Jacqueline Y. Chu is an author and speaker. She has a law degree and a Master of Education degree in counselling psychology from the University of Toronto. She formerly practiced criminal law and family law in Toronto. Drawing on her experience of helping people in high-pressure, high-stakes environments recover from stress, anxiety, and burnout as a Registered Psychotherapist, she provides keynotes, coaching, and training on the topics of leadership, mental health, and psychological safety for high performance. She is the author of Facing Your Anxiety: A Personal Guide to Freedom from Anxiety